Shipping Policy

Surface Freight Charges:

1. All Contiguous U.S. orders over $749.99 in net value will be shipped and invoiced with surface freight prepaid using Cali-Bay Forklift Inc.'s choice of carrier. Prepaid orders apply to stock products only and do not include the following:
   • Forks (including Fork Extensions)
   • Engines
   • Individual Tires (75 lbs and up)
   • Individual Wheels (75 lbs and up)
   • Pallet Trucks
   • Individual Charger (75 lbs and up)
   • Individual Attachment and Load Back Rest (75 lbs and up)
   • LP Gas Tanks
   • Side Shifts
   • Arrow Boards
   • Drop Ship Products
2. All Contiguous U.S. orders under $749.99 in net value will be invoiced as follows:

Invoice Amount	Freight & Handling Charges
$0.00 to $24.99	$18.00
$25.00 to $149.99	$25.00
$150.00 to $299.99	$30.00
$300.00 to $499.99	$37.00
$500.00 to $749.99	$40.00

3. All Contiguous U.S. orders over $2,500 in net value will be shipped and invoiced with surface freight prepaid using Cali-Bay Forklift Inc.'s choice of carrier. Prepaid orders apply to stock products. The only exclusion is Drop Ship Products.
4. In an effort to prevent product damage, any individual product ordered over 75 lbs will ship LTL (Less Than Truckload). Any combined order over 300 lbs is subject to LTL shipment. Freight charges will be applied per the above terms.
5. Ground backorders will be shipped freight prepaid using Cali-Bay Forklift Inc.'s choice of carrier.
6. Free freight for orders does not apply to orders shipped to Alaska, Hawaii, and Puerto Rico.
7. Any deviation from this freight policy would void benefits such as free ground backorder shipments or free ground shipments over $749.99.

Air Freight Charges:

1. All air shipments will be charged freight at the carrier’s listed freight rate.
2. Air backorder shipments will be charged freight at the carrier’s listed freight rate.

Cancellations:

Orders cannot be cancelled after they have been processed.

Returns Policy

General Returns
All returns must be requested within 90 days of invoice. Returned merchandise will ONLY be accepted with an issued Return-Authorization number and ONLY within 30 days of issuing of that Return-Authorization number. All Special Order products, paints, chemicals, lubricants, LPG tanks, and fire extinguishers are non-returnable once ordered. Returned items must be returned to Cali-Bay Forklift Inc. with freight prepaid.

All returns, except for product error, will be subject to a 25% restocking charge per line item.

Merchandise returned as defective will be thoroughly tested and inspected. For merchandise that is verified as defective, Cali-Bay Forklift Inc. will either (at its sole discretion) repair or replace the merchandise at no charge, or issue a full credit for the defective merchandise, including freight. Merchandise that is returned as defective, but that is determined to work properly, will be subject to a testing fee and the 25% restocking charge per line item.

Credit will not be issued for merchandise damaged due to corrosive materials, abuse, alteration, or misuse.

Before returning any merchandise to Cali-Bay Forklift Inc., a Return Authorization Number must be obtained from your sales/customer service department.

Required Information for Returns:
Part/item Number
Order Number
Return Reason

Core Charges:
Core credits will be voided if cores are not returned to Cali-Bay Forklift Inc. within 90 days.

Cores may have deductions for the following reasons:

• Core has been disassembled
• Missing parts
• Bad or unserviceable non-standard replacement components
• If cores are not of the same configuration as the remanufactured unit supplied

Cores must be returned in the same container that the remanufactured unit was shipped in or be subject to a $200.00 charge. Returned items must be returned to Cali-Bay Forklift Inc. with freight prepaid.

Starter and Alternator Warranty:
Cali-Bay Forklift Inc. warrants Starters and Alternators from defects in materials and workmanship under normal use. This warranty is made for a period of one year from the date of original sale.

Cali-Bay Forklift Inc. will replace any Starter or Alternator that proves defective in material or workmanship without charge. The defective item must be returned freight prepaid to Cali-Bay Forklift Inc. with proof of purchase and a brief explanation of the defect.

All Starters and Alternators returned to Cali-Bay Forklift Inc. for warranty will be tested for defects before credit is issued. Starters and Alternators that are returned for warranty that test to be free of defects will be subject to a $50.00 testing fee and all return freight charges.

Please fill out the Returns Form to initiate a return request.

Customer Service

If you have any queries or questions regarding these policies, please contact our customer service panel.